One Year Warranty:
We provide the first owner with a 1-year manufacturer warranty. This warranty provides each original retail purchaser of a Rydy Bikes with a warranty solely against manufacturer's defects. The warranty claim is directed towards the original purchase and is covered by the manufacturer.Rydy Bikes components are: Frame, forks, stem, handlebars, headset, seat post, saddle, brakes, lights, bottom bracket, pedals, rims, wheel hub, derailleur, shifter, throttle, controller, LCD display, kickstand and wiring harness.
Not Covered by Warranty:
User caused damage, wear and tear are not covered under warranty for components.
Rydy Bikes batteries are warranted for a one (1) year period from the date of delivery. The battery warranty does not include damage from improper maintenance, power surges, water damage or any wrong charging usage.
If a battery replacement is needed under our one (1) year warranty terms, we will ask for a $450-dollar deposit to guarantee the original battery will be returned to the Rydy Bikes warehouse. You will receive the deposit once we receive the return.
How to make a claim?
Rydy Bikes is an online ebike brand, meaning we will need submissions of photos and videos of the damaged parts. More time than most, the damages are minor and simple to repair with the right guidance. Our team will do our best to tackle the issue at hand as soon as possible. Rydy Bikes will not replace any parts without seeing photo or video content of the claimed damages.
Terms of Warranty
This warranty is strictly applying to the original owner of a Rydy Bikes ebike. This warranty does not cover any damages or defects from failure to follow instructions in the owner’s manual, accident, misuse, abuse, alterations, improper assembly, wear and tear, water damage, off-road / stunt riding and improper quarterly maintenance. This warranty does not include normal wear and tear parts (Tires, tubes, brake pads, cables, spokes, chain and grips). As mentioned, Rydy Bikes will not be liable for any damage or failure caused by any unauthorized service or use of unauthorized parts. Shipping damages must be reported to Rydy Bikes during the first 7 days after receiving your product.
Inspect your Rydy Bikes shipment immediately for any damage. Inspect your bike before the delivery driver leaves. Do not sign-off on the shipment unless you are certain no damage has occurred. This will help the customer with shipping damage claims and create a more efficient resolution. Take photos or videos of any sited damage. All damages reported must be submitted within 7 days of delivery to Rydy Bikes customer service representatives. Contact +1 (773) 782-7584 for return or replacement instructions.
All disassembly and shipping costs necessary under warranty will be the sole responsibility of the owner. This warranty is only valid for the original and first buyer. Any other treatment, such as compensation or loss of use, is excluded. The warranty period cannot be extended through an additional warranty.