Shipping
At Rydy Bikes, we strive to provide our customers with a seamless and satisfactory shopping experience. This shipping policy outlines the terms and conditions related to shipping, delivery, and returns. By placing an order with us, you agree to abide by the following shipping guidelines:
Shipping Locations:
We currently ship exclusively to addresses within the Contiguous United States. Unfortunately, we cannot fulfill orders to international locations due to battery restrictions. We apologize for any inconvenience this may cause.
Free Shipping:
For customers within the Contiguous United States, we offer free shipping on all orders. There are no minimum purchase requirements for free shipping.
Shipping Methods:
We work with reliable shipping partners to ensure your orders are delivered securely and promptly. The estimated delivery time will be provided at checkout based on the shipping method selected.
Order Processing Time:
We endeavor to process and ship orders within two business days from the date of purchase. However, please note that some factors, such as product availability or unexpected circumstances, may affect the processing time. We will make every effort to keep you informed about any delays.
Shipment Tracking:
Once your order has been shipped, you will receive a tracking number via email or text message, allowing you to track your package's progress until it reaches your doorstep.
Delivery:
We rely on our shipping partners to provide timely and reliable deliveries. While we make every effort to ensure prompt delivery, we cannot be held responsible for unforeseen delays caused by external factors beyond our control, such as weather conditions, natural disasters, or other logistical challenges.
Signature Requirement:
To ensure the safe delivery of your Rydy Bike, a signature may be required upon receipt. Please make sure someone is available at the shipping address to sign for the package.
Return Shipping:
In the event of a return or exchange, the cost of return shipping will be the responsibility of the customer. Please refer to our Returns Policy https://rydybikes.com/pages/return-policy for detailed instructions on how to initiate a return and obtain a return authorization.
Damaged or Lost Shipments:
In the unfortunate event that your shipment is damaged or lost during transit, please contact our customer support team immediately. We will work diligently to resolve the issue and ensure you receive a replacement or refund as applicable.
Change of Shipping Address:
If you need to change the shipping address for your order after it has been placed, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, but please note that address changes may cause delays in delivery. We may not be able to change the delivery address if your order has shipped out already.
Shipping Policy Updates:
Rydy Bikes reserves the right to modify this Shipping Policy at any time without prior notice. Any changes will be posted on our website, and the revised policy will apply to all orders placed after the effective date.
Pre-Order Shipping:
If you place an order for a Rydy Bike that is currently on pre-order, the estimated shipping date will be clearly communicated during the checkout process. Please note that the shipping date for pre-order items is subject to change, and we will notify you of any updates or delays.
Partial Shipments:
In some cases, if you have ordered multiple items, they may be shipped separately. This could occur due to differences in availability or other logistical considerations. Rest assured, you will be provided with separate tracking numbers for each shipment.
Shipping Restrictions:
Certain remote or hard-to-reach areas within the Contiguous United States may have limited or restricted shipping services. If your shipping address falls within one of these areas, we will notify you if there are any additional shipping charges or restrictions.
Shipping Insurance:
Rydy Bikes offers shipping insurance for an additional fee. If you wish to insure your package against loss or damage during transit, please contact our customer support team to discuss the available options.
Undeliverable Packages:
If a package is deemed undeliverable by our shipping partners due to an incorrect address or other issues, it will be returned to Rydy Bikes. In such cases, we will attempt to contact you to arrange for re-delivery or provide a refund, excluding shipping fees.
Shipping Delays Due to COVID-19 or Other Unforeseen Circumstances:
During extraordinary events such as a pandemic or other unforeseen circumstances, shipping carriers may experience delays beyond their control. We will do our best to keep you informed about any potential delays and appreciate your understanding during these challenging times.
Local Pickup Option:
If you prefer to pick up your Rydy Bike directly from our physical store or a designated local pickup location, please contact our customer support team to make the necessary arrangements.
If you have any questions or concerns about our Shipping Policy, please do not hesitate to contact our customer support team at info@rydybikes.com. Thank you for choosing Rydy Bikes, and we look forward to serving you with our premium-quality electric bikes.
