Frequently Asked Questions

The Store

Do you provide a warranty?

Yes, we do! To keep you protected, we offer a 1-year warranty for all of our e-bikes. You can find more information on our Warranty page, or get in touch with us today to speak with a member of our team.

Do you handle returns?

We know that sometimes an e-bike isn’t a perfect fit. If that’s the case for you, there is an option to return your e-bike. For more information on our return policies, take a look at our Return Policy page and then let us know if you have any further questions.

How can I reach out to customer support?

Have a question? We’re always here to help! To speak with a member of our team, please email us at or get in touch with us via the Customer Support page. We’ll get back to you ASAP and make sure your questions and concerns are properly addressed.


Where will you ship me my purchase?

We want to make sure our e-bikes are available to everyone, which is why we ship to all 48 contiguous states. No matter where you are across the US, Rydy Bikes has you covered.

Do you ship internationally?

Unfortunately, we do not ship internationally, yet.

How do you handle the shipments?

We work hard to ensure you get the best service possible, which is why as soon as we receive your order, it’ll be shipped within one business day. We partner with BIKEFLIGHTS, a shipping company that specializes in bikes, so you won’t have to worry about your e-bike while in transit.

How fast will I receive my shipment?

We ship out your e-bike within one business day of your order, and it typically takes 2 to 5 business days to arrive at your door, depending on your location. All orders are shipped from Chicago.

Pricing & Payments

What payment options are available?

We accept payments through all standard payment systems, including American Express, Apple Pay, Google Pay, Visa, Mastercard, and more!

Are there any financing options available?

Yes! We strive to make our e-bikes as accessible as possible, so we offer financing through Affirm. Learn more about the financing options available with Rydy Bikes on our Financing Options page

Rydy Model I

What e-bike class is Rydy Model I?

The Rydy Model I is a Class 2 bike.

Is there a pedal-assist system?

Safety is first priority, which is why this electric bike has a 12-magnet PAS.

Is there a throttle?

Half-twist throttle is available.

What is the maximum speed?

The maximum speed on our e-bikes is 45 km/h.

What are the characteristics of the motor?

Rydy Model I has a 48v 750w rear hub motor.